Tag Offices Will Be Closed January 13-18; Renew Now

The Georgia Department of Driver Services (DDS) and the Georgia Department of Revenue (DOR) will soon complete a technology upgrade called DRIVES— Driver Record and Integrated Vehicle Enterprise System.

This multi-year upgrade modernizes the current DDS Driver’s License system and the DOR Tag & Title system. The new system will offer more self-service options, improve customer service, and enhance data integrity.

While DOR and County Tax Commissioners have been utilizing DRIVES since Spring 2019, this important upgrade done in tandem with the DDS system transition will ensure each Agency will have access to the most recent enhancements and features of the software.

The DRIVES system establishes a customer-centric enterprise solution to support each agency, and the partners will maintain their individual roles as defined in state law. DDS will continue to handle the state’s driver license and ID Card issuance function by properly trained and certified driver examiners. Each County Tax Commissioner will continue their established mission including motor vehicle license plate and title administration.

Both Agencies have encouraged those with January renewal dates to plan ahead and renew early.

“We are excited for this upgrade which will enable us to provide the best customer service possible whether in person or online once the upgrade is complete. I encourage customers whose driver’s license and/or ID is scheduled to expire during the month of January 2021 to renew their credential prior to the scheduled closings,” said DDS Commissioner Spencer Moore. Another important DRIVES benefit will be enhanced security features which will help deter fraud and identity theft. Once the transition is complete, customers will be prompted to reestablish their existing DDS online account for security purposes.

In preparation for the launch, the agencies have scheduled closings as follows: Department of Driver Services (DDS): January 14-18, 2021

During the closing, customers will not be able to visit in person or utilize DDS online services or the DDS 2 Go mobile app.

Department of Revenue (DOR) and County Tag Offices’ Motor Vehicle Operations: January 13-18, 2021

During the outage, no walk-in, online, or kiosk services will be available for customers.

Both agencies will be operational on Tuesday, Jan. 19, 2021 and ask for patience as this necessary system modernization is completed.